Extended Working Hours

For those who work beyond 9 to 5 our support now covers you from 7:30am to 8pm

CNC are pleased to announce the expansion of our support hours from 7:30am to 8:00pm. This will be offered free to ServiceDesk customers only.

This blog was originally published to the website of CNC, who are now the Brighton branch of FluidOne.

With shift working and globalisation on the increase many businesses are now operating outside of the traditional 9 to 5 work pattern and rely on their IT during this time as much as any other.

For this reason CNC have introduced an extension of our opening hours for remote and telephone support. This service will initially only be open to our ServiceDesk customers, further enhancing the value that this managed service brings to those clients.

So, for those situations where one of your primary server’s need to be rebooted, or an employee who cannot log on in the evening, you can be assured that CNC are at the end of the phone to resolve the issue there and then.

Why ServiceDesk customers only?

CNC offer a range of services to cater for the specific requirements of many different clients. CNC ServiceDesk is aimed at those businesses that truly understand the value that IT brings to their organisation from the board level down to operations and those who want to outsource all aspects of their IT.

CNC ServiceDesk customers benefit from the following:

• IT Director Service – CNC’s Technical Services Director becomes your IT Director, assisting in your IT planning and strategy and interacting at board level. Free quarterly planning meetings are for all ServiceDesk clients

• Prioritisation of all calls to the Support Desk with responses often under 1 hour

• All inclusive support (along with onsite visits for ServiceDesk Plus customers) as required

• Auditing and tracking of all pc and laptop assets with advise on proactive refresh and upgrades

 
If you would like to take advantage of our free extended working hours via our ServiceDesk offering then please call us on 0845 0700 585.