Unlocking your company’s IT potential: the power of a dedicated technical account manager

IT outsourcing is a powerful and effective way to access specialised skills, reduce costs, and increase the efficiency of your IT network. But the real magic happens when your technical account manager (TAM) gets involved in your IT strategy. That’s when it becomes a truly successful IT outsourcing partnership.

This blog was originally published to the website of CNC, who are now the Brighton branch of FluidOne.

A TAM role is about enhancing your customer experience"

IT technology is always evolving, it doesn’t always do what it says on the label and, because every business is different, bringing your business and technology together, can be rewarding, but it can be at the same time desperately challenging. This is where your TAM comes in. Their entire raison d’etre is about smoothing your way forward, leveraging their knowledge to get the best out of your technology and into your business.

A TAM role is about enhancing your customer experience, if the project is not going well, then you won’t be happy, and neither will your team and customers. So, a TAM serves as a vital bridge between you,  your business and our technical support team.

To be a TAM is a unique blend of technical expertise, great communication skills and a problem-solving mindset with strategic thinking. This ensures that all your IT needs and expectations are met, on time, and cost-effectively and that the support service, technical upgrades, or projects run smoothly.

You get more and save more with a TAM:

• Better communication: A TAM can speed up and facilitate clear and timely communication between you and the technical team, their skill is in helping to avoid misunderstandings and reduce delays and any unnecessary costs. A TAM is there to provide you with regular updates, insights, feedback, and reports on the service status and performance of your network.

• Higher quality: A TAM can monitor and control the quality of the work delivered by the technical team, ensuring that it meets your standards and specifications. A TAM can also handle any issues or problems that may arise during the service, resolving them quickly and effectively.

• Bring added value: A TAM can help you optimise the value of your IT outsourcing partnership, by identifying and implementing opportunities for improvement, innovation and cost savings. Furthermore, a TAM can also advise you on the best practices and trends in the IT industry, helping you stay ahead of the competition.

A good technical account manager can make a significant difference for your IT outsourcing partnership, by improving the communication, quality and value of your IT needs. Therefore, it is important to choose an outsourcing provider that can offer you a dedicated and skilled TAM, who will understand your business goals and deliver the best IT results.

We are always open for a chat, so get in touch to find out how we can help.

Please contact the team at 01273 384 100.

By Gary Jowett

Gary has always focused on making sure the most appropriate solution is provided to help customers, not just what's new and shiny.
With over 30 years in the IT industry Gary has the experience to tell the difference between something that's game-changing or is just a passing fad!