About us
Brighton IT Branch - Part of the FluidOne Group
About us
Brighton IT Branch (formerly CNC)
Breaking down barriers
We understand that technology should be a help, not a hindrance.
Innovation, smart application and intelligent systems design are buzzwords and phrases that look good on paper, but without a robust, reliable support operation to rely on, most companies find themselves counting the cost of a dysfunctional IT network in lost revenue, high churn and unfulfilled potential.
Since starting the company almost three decades ago, we’ve lived by a simple governing principle – look after the technological fine print, so our clients don’t have to. We understand that you’ve got bigger fish to fry and more important things to focus on.
Business owners understand that quite often it’s people, not processes, that make the difference, and we’re no different.
Our clients benefit from the wealth of expertise we’ve cultivated in all aspects of managed IT support – from standard maintenance to infrastructure replacements, consultancy services, cyber security, commercial broadband, disaster recovery and a whole lot more.
Lightning-fast, proactive support
Our 50-strong support team is the engine room of our operation. Many of our engineers have been with us for 10+ years, allowing us to forge strong commercial bonds with our clients that are far greater than the sum of their respective parts.
We live by the “two R’s” – response and resolution. We judge ourselves on how long it takes us to respond to issues, and how quickly they get fixed. It’s that simple. No bells and whistles. No jargon-riddled reports. We fix things, and they stay fixed.
We hold regular review meetings with key stakeholders in our clients’ organisations that gives us nowhere to hide. You’ll see how much of a difference we can make from day one.
We understand the huge responsibility that comes with maintaining a client’s network, and we treat each and every support ticket with the TLC it deserves, from low priority calls to high risk incidents.
Our helpdesk is available around the clock to ensure that no matter what the problem is, we have a team member ready to remedy it and eliminate any residual disruption. We offer 1st, 2nd and 3rd Line support services from staff who are certified experts on a huge range of commercial IT platforms.
IT as a partnership, not a service
We don’t view ourselves as a run-of-the-mill IT support provider who you only speak to when something goes wrong. Our clients expect us to treat their network as we would our own, and that’s precisely what we do.
An MSP should be a valued partner that acts in unison as a support provider, consultant and trusted technological advisor. As our clients’ operation grows, so does our knowledge of how they work. The longer the relationship lasts, the more value we can add to growth plans, large projects such as cloud migrations and digital transformation initiatives.
Nobody can accuse us of being too rigid. Far too many MSPs are content with assigning a monetary value to every last interaction, support ticket or hardware change.
We understand the frustration that can cause, and whilst all of our clients benefit from a transparent support scope and a professional attitude to managed services, we’re more interested in the mutual long-term benefits of becoming a one-stop-shop than squeezing every last time out of a service contract.
What makes us different?
Championing Innovation
Our primary goal is to ensure that you receive unparalleled support, whilst benefiting from the latest hardware and software trends, in order to form an end-to-end technological partnership that allows you to focus on what matters most – growing your business.
Your network is our network.
We’ll embed ourselves within your organisation and act as a trusted partner that acts with your best interests in mind – whether that’s implementing emerging technologies or suggesting new ways of working that drive efficiency through the roof and improve your bottom line.
Nurturing Growth
We understand that to many businesses, growth is the number one priority.
Our clients understand that we’re continually mindful of how IT can act as a catalyst for increased revenue, improved workflows and internal processes, a more efficient supply chain operation and extra space on the budget sheet.
Scalability is king. We build networks and facilitate support operations that grow with your business, not against it.
Cyber Security 2.0
The digital age features an ever-evolving threat landscape that, unless properly managed, can lead to serious financial and reputational consequences for any business that falls foul of an attack.
We’ll keep you up-to-date on the latest security threats and vulnerabilities, and provide bulletproof cyber security solutions that keep your data, applications, systems and assets protected around-the-clock.
We’re here to help to grow your business.
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